Terms of Service

This website is managed by Olivia-Sydney.com. Throughout the site, the terms “we,” “us,” “our,” and “company” refer to Olivia-Sydney. Olivia-Sydney.com offers this website, including all the information, tools, and services available on this page, to the user, provided that they accept all the terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service,” “Terms”), including the additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including but not limited to users who are browsers, vendors, customers, merchants, and/or content contributors.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools that are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

By accepting these Terms of Service, you declare that you are of legal age in your state or province of residence, or that you are of legal age in your state or province of residence and that you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms, viruses, or any code of a destructive nature.
 A violation of any of the Terms will result in the immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information) may be transferred unencrypted and involve
 (a) transmissions over various networks, and
 (b) changes to conform and adapt to technical requirements of connecting networks or devices.
 Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission from us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

ARTICLE 1 – DEFINITIONS

 In these terms and conditions, the following shall be understood to mean:

Withdrawal period: the period during which the consumer may exercise their right of withdrawal.
 Consumer: the natural person who is not acting in the exercise of a profession or business and who enters into a distance contract with the trader.
Day: May 15, 2025.
Continuing performance contract: a distance contract concerning a series of products and/or services for which the obligation of delivery and/or receipt is spread over time.
 Durable medium: any means that enables the consumer or trader to store information personally addressed to them in a way that allows future consultation and unaltered reproduction of the information stored.
 Right of withdrawal: the possibility for the consumer to withdraw from the distance contract within the withdrawal period.
 Trader: the natural or legal person who offers products and/or services to consumers at a distance.
 Distance contract: a contract concluded within the framework of a system organized by the trader for the distance sale of products and/or services, whereby exclusive use is made of one or more means of distance communication up to and including the moment at which the contract is concluded.
 Means of distance communication: means that can be used to conclude a contract without the consumer and the trader being simultaneously in the same place.
 General terms and conditions: these present General Terms and Conditions of the trader.

ARTICLE 2 – TRADER IDENTITY
Company name: Ecom Valentijn
Chamber of Commerce (KvK) number: 96704640
Trade name: Olivia Sydney
VAT number: NL005226777B06
Customer service email: Info@Olivia-sydney.com 
Company address: Available upon request

ARTICLE 3 – APPLICABILITY

These general terms and conditions apply to every offer from the trader and to every distance contract concluded and to all orders between the trader and the consumer.

Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer. If this is not reasonably possible, it will be indicated before the distance contract is concluded that the general terms and conditions are available from the trader and that they will be sent free of charge as soon as possible at the consumer's request.

If the distance contract is concluded electronically, in deviation from the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store it on a durable medium. If this is not reasonably possible, it will be indicated before the distance contract is concluded where the general terms and conditions can be consulted electronically and that they will be sent electronically or otherwise free of charge at the request of the consumer.

In the event that in addition to these general terms and conditions, specific product or service conditions also apply, the second and third paragraphs shall apply accordingly, and the consumer can always rely on the applicable provision that is most favorable to them in the event of conflicting conditions.

If one or more provisions of these general terms and conditions are at any time wholly or partially null and void or annulled, the contract and these terms and conditions shall remain in effect for the rest, and the provision in question shall be replaced without delay in mutual consultation by a provision that approximates the intent of the original as much as possible.

Situations not regulated in these general terms and conditions must be assessed 'in the spirit' of these terms and conditions.

Ambiguities regarding the interpretation or content of one or more provisions of our terms and conditions must be interpreted 'in the spirit' of these general terms and conditions.

ARTICLE 4 – THE OFFER

If an offer has a limited validity period or is made under conditions, this will be explicitly stated in the offer.

The offer is non-binding. The trader has the right to modify and adjust the offer.

The offer contains a complete and accurate description of the offered products and/or services. The description is sufficiently detailed to enable a proper assessment of the offer by the consumer. If the trader uses images, they are a truthful representation of the offered products and/or services. Obvious or evident errors in the offer do not bind the trader.

All images, specifications, and data in the offer are indicative and cannot give rise to compensation or dissolution of the contract.
 The images of the products are a truthful representation of the offered products. The trader cannot guarantee that the colors shown exactly correspond to the actual colors of the products.

Each offer contains such information that it is clear to the consumer what the rights and obligations are that are linked to the acceptance of the offer. This includes in particular:

  • the price, excluding customs clearance fees and import VAT. These additional costs are the responsibility and risk of the customer. The postal and/or courier service will apply, in relation to the import, the special scheme for postal and courier services. This scheme applies when goods are imported into the destination country within the EU, which also occurs in this case. The postal and/or courier service will charge the VAT (possibly together with customs clearance costs) to the recipient of the goods;

  • possible shipping costs;

  • the manner in which the contract will be concluded and what actions are required for this;

  • whether or not the right of withdrawal applies;

  • the method of payment, delivery, and execution of the contract;

  • the period for accepting the offer or the period during which the trader guarantees the price;

  • the amount of the rate for distance communication if the costs for using the distance communication technique are calculated on a basis other than the regular base rate for the means of communication used;

  • whether the contract will be archived after its conclusion and, if so, how the consumer can consult it;

  • the way in which the consumer, before concluding the contract, can check and, if desired, correct the information provided in the context of the contract;

  • any other languages besides Canadian in which the contract can be concluded;

  • the codes of conduct to which the trader has submitted and the way in which the consumer can consult these codes electronically; and

  • the minimum duration of the distance contract in the case of a continuous transaction.

Optional: available sizes, colors, type of materials.

ARTICLE 5 – THE CONTRACT

The contract is concluded, subject to the provisions of paragraph 4, at the moment the consumer accepts the offer and meets the stated conditions.

If the consumer has accepted the offer electronically, the trader will immediately confirm receipt of the acceptance of the offer by electronic means. As long as this receipt has not been confirmed by the trader, the consumer may dissolve the contract.

If the contract is concluded electronically, the trader will take appropriate technical and organizational measures to secure the electronic transfer of data and ensure a secure web environment. If the consumer can make electronic payments, the trader will observe appropriate security measures.

The trader may, within the framework of the law, inquire whether the consumer can meet their payment obligations, as well as all facts and factors relevant to responsibly concluding the distance contract. If the trader has good reason based on this investigation not to conclude the contract, they are entitled to refuse an order or request with reasons or to attach special conditions to its execution.

The trader will provide the consumer with the following information in writing or in such a way that the consumer can store it in an accessible manner on a durable medium, along with the product or service:

  • The physical address of the trader’s business location where the consumer can lodge complaints.

  • The conditions under which and the manner in which the consumer can exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal.

  • Information about existing after-sales services and guarantees.

  • The data mentioned in Article 4, paragraph 3 of these terms and conditions, unless the trader has already provided this information to the consumer before the execution of the contract.

  • The requirements for terminating the contract if it has a duration of more than one year or is of indefinite duration.

In the case of a continuing performance contract, the above paragraph applies only to the first delivery.

All contracts are concluded under the suspensive condition of sufficient availability of the relevant products.

ARTICLE 6 – RIGHT OF WITHDRAWAL

When purchasing products, the consumer has the right to dissolve the contract without giving any reason within a period of 14 days. This reflection period starts on the day after the consumer, or a previously designated representative notified to the trader, receives the product.

During the reflection period, the consumer will handle the product and its packaging with care. They will only unpack or use the product to the extent necessary to determine whether they wish to keep it. If they exercise their right of withdrawal, they will return the product with all supplied accessories and, if reasonably possible, in its original condition and packaging to the trader, in accordance with the reasonable and clear instructions provided.

If the consumer wishes to exercise their right of withdrawal, they are required to notify the trader within 14 days after receiving the product. The notification must be made in writing/by email. After expressing the intention to withdraw, the consumer must return the product within 14 days. The consumer must prove that the products have been returned in time, for example, by means of a shipping receipt.

If the consumer has not expressed their intention to exercise the right of withdrawal nor returned the product to the trader after the timeframes mentioned in paragraphs 2 and 3, the purchase is considered final.

ARTICLE 7 – COSTS IN CASE OF WITHDRAWAL

If the consumer makes use of their right of withdrawal, the return shipping costs will be borne by the consumer.

If the consumer has already paid an amount, the trader will refund this amount as soon as possible and no later than 14 days after the withdrawal. For this, it is required that the product has first been received by the trader or that conclusive proof of full return has been provided.

ARTICLE 8 – EXCLUSION OF THE RIGHT OF WITHDRAWAL

The trader may exclude the consumer's right of withdrawal for products as described in paragraphs 2 and 3. The exclusion of the right of withdrawal is only valid if the trader has clearly stated this in the offer or at least before the conclusion of the contract.

Exclusion of the right of withdrawal is only possible for products:

  • that have been created by the trader according to the consumer’s specifications;

  • that are clearly personal in nature;

  • that cannot be returned due to their nature;

  • that spoil or age quickly;

  • whose price depends on fluctuations in the financial market over which the trader has no influence;

  • single newspapers and magazines;

  • audio, video recordings and computer software whose seal has been broken by the consumer;

  • hygienic products whose seal has been broken by the consumer.

Exclusion of the right of withdrawal is only possible for services:

  • relating to accommodation, transport, restaurant or leisure activities to be carried out on a specific date or during a specific period;

  • whose execution has started with the consumer’s explicit consent before the withdrawal period has ended;

  • related to betting and lotteries.

ARTICLE 9 – THE PRICE

We reserve the right to change the prices of the products and/or services offered during the validity period mentioned in the offer, including as a result of changes in VAT rates.

In deviation from the previous paragraph, the trader may offer products or services whose prices are subject to fluctuations in the financial market over which the trader has no influence, at variable prices. This connection to fluctuations and the fact that any indicated prices may be indicative are mentioned in the offer.

Price increases within 3 months after the conclusion of the contract are only allowed if they result from statutory regulations or provisions.

Price increases from 3 months after the conclusion of the contract are only allowed if the trader has stipulated this and:

  • they are the result of statutory regulations or provisions; or

  • the consumer has the right to terminate the contract from the day the price increase takes effect.


    The place of delivery, in accordance with Article 5, first paragraph, of the VAT Act 1968, is considered to be the country where the transport begins. In this case, the delivery takes place outside the EU. Consequently, the postal or courier service will charge the buyer import VAT and/or customs clearance costs. The trader will therefore not charge VAT.

All prices are subject to printing and typographical errors. No liability will be accepted for the consequences of such errors. In the event of printing or typographical errors, the trader is not obliged to deliver the product at the incorrect price.

ARTICLE 10 – CONFORMITY AND WARRANTY

The trader guarantees that the products and/or services comply with the contract, the specifications stated in the offer, the reasonable requirements of soundness and/or usability, and the legal provisions and/or government regulations in force on the date of the conclusion of the contract. If agreed, the trader also guarantees that the product is suitable for use other than normal use.

A warranty provided by the trader, manufacturer, or importer does not affect the statutory rights and claims that the consumer may assert against the trader under the contract.

Any defect or incorrectly delivered product must be reported to the trader in writing within 14 days after delivery. Products must be returned in their original packaging and in new condition.

The trader’s warranty period corresponds to the manufacturer’s warranty period. However, the trader is never responsible for the ultimate suitability of the products for each individual use by the consumer, nor for any advice regarding the use or application of the products.

The warranty does not apply if:

  • The consumer has repaired and/or modified the delivered products themselves or had them repaired and/or modified by third parties;

  • The delivered products have been exposed to abnormal conditions or have otherwise been handled carelessly or contrary to the trader’s instructions and/or packaging;

  • The defect is wholly or partly the result of regulations that the government has made or will make regarding the nature or quality of the materials used.

ARTICLE 11 – DELIVERY AND EXECUTION

The trader will take the utmost care when receiving and carrying out orders for products.
 The place of delivery is the address that the consumer has made known to the company.

Subject to what is stated in Article 4 of these general terms and conditions, the company will execute accepted orders with due speed but at the latest within 30 days, unless a longer delivery period has been agreed with the consumer. If the delivery is delayed, or if an order cannot be carried out or only partially, the consumer will receive notification of this no later than 30 days after placing the order. In that case, the consumer has the right to dissolve the contract at no cost and the right to possible compensation.

In case of dissolution in accordance with the previous paragraph, the trader will refund the amount paid by the consumer as soon as possible and at the latest within 14 days after the dissolution.

If the delivery of an ordered product proves to be impossible, the trader will endeavor to provide a replacement item. It will be clearly and comprehensibly indicated at the latest upon delivery that a replacement item is being delivered. For replacement items, the right of withdrawal cannot be excluded. The costs of any return shipment will be borne by the trader.

The risk of damage and/or loss of products rests with the trader until the moment of delivery to the consumer or a previously designated representative notified to the trader, unless expressly agreed otherwise.

ARTICLE 12 – CONTINUING CONTRACTS: DURATION, TERMINATION, AND EXTENSION

Termination
 The consumer may terminate a contract concluded for an indefinite period and which involves the regular delivery of products (including electricity) or services at any time, with due observance of the agreed termination rules and a notice period not exceeding one month.
 The consumer may terminate a contract concluded for a definite period and which involves the regular delivery of products (including electricity) or services at the end of the fixed term, with due observance of the agreed termination rules and a notice period not exceeding one month.
 The consumer may terminate the contracts mentioned in the paragraphs above:

  • at any time and shall not be limited to termination at a specific time or during a specific period;

  • at least in the same manner as they were concluded;

  • always with the same notice period that the trader has stipulated for themselves.

Extension
 A contract concluded for a definite period and involving the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a fixed term.
 By way of derogation from the previous paragraph, a contract concluded for a definite period involving the regular delivery of newspapers, weeklies, and magazines may be tacitly extended for a fixed term of a maximum of three months, if the consumer can terminate this extended contract at the end of the extension with a notice period not exceeding one month.
 A contract concluded for a definite period and involving the regular delivery of products or services may only be tacitly extended for an indefinite period if the consumer can terminate it at any time with a notice period not exceeding one month, and a notice period of no more than three months in case the contract involves regular, but less than monthly, delivery of newspapers, news, or magazines.
 A fixed-term contract for the introductory delivery of newspapers, news, or magazines (trial or introductory subscription) will not be tacitly extended and will automatically end at the end of the trial or introductory period.

Duration
 If a contract has a duration of more than one year, the consumer may terminate it at any time after one year with a notice period not exceeding one month, unless reasonableness and fairness prevent termination before the end of the agreed term.

ARTICLE 13 – PAYMENT

Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days after the start of the reflection period referred to in Article 6, paragraph 1. In the case of a service contract, this period begins after the consumer has received confirmation of the contract.

The consumer has the obligation to immediately report any inaccuracies in the provided or stated payment details to the trader.
 In case of non-payment by the consumer, and subject to legal limitations, the trader has the right to charge previously communicated reasonable costs to the consumer.

ARTICLE 14 – COMPLAINTS PROCEDURE

Complaints about the performance of the contract must be submitted to the trader within 7 days after the consumer has discovered the defects, described completely and clearly.
 Complaints submitted to the trader will be answered within 14 days from the date of receipt. If a complaint requires a foreseeable longer processing time, the trader will respond within the 14-day period with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed response.
 If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to dispute resolution.
 A complaint does not suspend the trader’s obligations unless the trader indicates otherwise in writing.
 If a complaint is found to be justified by the trader, the trader will, at their discretion, either replace or repair the delivered products free of charge.

ARTICLE 15 – DISPUTES

Contracts between the trader and the consumer to which these general terms and conditions apply shall be governed exclusively by Dutch law, even if the consumer resides abroad.

ARTICLE 16 – PERSONAL INFORMATION

The submission of your personal data through the store is governed by our Privacy Policy. Please refer to our Privacy Policy for more information.

ARTICLE 17 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability.
 We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

ARTICLE 18 – CHANGES TO THE TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.
 We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website.
 It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

ARTICLE 19 – CESOP

Due to the measures implemented and reinforced from 2024 regarding the "Amendment of the Dutch VAT Act 1968 (Implementation Act of the Payment Service Providers Directive)," and thus the implementation of the Central Electronic System of Payment information (CESOP), payment service providers may register data in the European CESOP system.