Privacy Policy

Privacy Policy — Olivia-Sydney

Last updated: [datum]

This Privacy Policy explains how Olivia-Sydney("we", "us", "our") collects, uses, stores and discloses your personal information when you visit our website, make a purchase, or otherwise interact with us.

By using our website, you agree to the handling of your information as described in this Privacy Policy. If you do not agree with this policy, please do not use our website or services.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal or operational reasons. Any updates will be posted on this page with a revised "last updated" date.

Information We Collect

Information you give us directly:

  • Name, address, phone number and email address
  • Order details, including billing and shipping information and payment confirmation
  • Account details, such as your username and password
  • Any information you share with us through customer support

Information collected automatically:

  • Device and browser information, IP address, and how you interact with our website, collected through cookies and similar technologies

Information from third parties:

  • Our service providers, such as Shopify and our payment processor, who help us run our store and process payments

How We Use Your Information

We use your personal information to:

  • Process orders, payments, returns and exchanges
  • Communicate with you about your account or orders
  • Improve our website and shopping experience
  • Send you marketing communications, where you have agreed to receive them
  • Detect and prevent fraud
  • Meet our legal obligations

Cookies

We use cookies to operate our website, understand how visitors use it, and improve our services. You can control cookies through your browser settings, though this may affect how the website functions. For details on the cookies used by our platform provider, see Shopify's cookie policy.

How We Share Your Information

We may share your information with:

  • Service providers who help us run our business, such as payment processors, delivery partners and IT providers
  • Business partners, where relevant to providing our services
  • Authorities, where required by law

We do not sell your personal information to third parties.

Your Privacy Rights Under Australian Law

As an Australian business, we handle your personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). Depending on your circumstances, you may have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Ask us to delete your information, where we are not required to keep it for legal reasons
  • Opt out of marketing communications at any time
  • Make a complaint about how we have handled your personal information

To exercise any of these rights, please contact us using the details below. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

International Transfers

Some of our service providers may store or process information outside Australia. Where this happens, we take reasonable steps to ensure your information receives a comparable level of protection.

Children's Privacy

Our website is not intended for children, and we do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us so we can delete it.

Data Security

We take reasonable steps to protect your personal information, but no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: info@olivia-sydney.com
Phone: [jouw telefoonnummer, indien van toepassing]